How we collect information from you
We may collect information from you through the contact form on our website, emails you send to us, phone calls you make to us, phone calls we make to you, text messages and instant messages you send to us, special offers and other forms of advertising promotions to which you have responded.  You may withdraw your consent for us to use this information at any time.

The information we collect
The types of personal information collected are:-

  • Name
  • Address
  • Email address
  • Phone number
  • Details of service, etc. required

How your personal information is used

  • Responding to your enquiries and requests
  • Administering appointments
  • Providing you with information about products and services
  • Informing you of special offers and discount promotions
  • Providing you with communications which we think will be of interest to you
  • Internal record keeping

Our Legal basis for processing your information

We use consent and legitimate interest as the GDPR basis to store and process your data.

Legitimate interests include – Responding to enquiries you make whether by phone, email, contact form or other method.
Consent – Sending emails with updates, special offers, news, tips and information, tuning reminders, etc.

If you receive emails from us, you may unsubscribe at any time by following the instructions contained within the email, by sending an email to or by using the contact form on our website.

We never use or share the personally identifiable information provided to us by you in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

From time to time our website and communications may include links to third parties. We are not responsible for the privacy policies and practices of any third party to whom we link.

How we store your information
The personal information which we hold will be held in a secure manner and will not be passed to any other organisation or individuals without your express permission.

We review the information we store on a regular basis to ensure information is only stored for as long as necessary.

Changes and updates to this Policy
Stephen Cooper Piano Tuner may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Last updated – 02nd January 2024

How to contact us
Should you have any questions or concerns about this privacy policy, or if you would like us to delete your personal data that we currently hold, please send an email to